{"id":1993,"date":"2022-02-17T21:58:59","date_gmt":"2022-02-17T21:58:59","guid":{"rendered":"https:\/\/evalart.com\/?post_type=ufaq&#038;p=1993"},"modified":"2022-02-17T21:58:59","modified_gmt":"2022-02-17T21:58:59","slug":"how-can-i-cancel-a-trial-and-recover-the-balance-of-the-recurrent-or-pay-as-you-go-plan","status":"publish","type":"ufaq","link":"https:\/\/evalart.com\/en\/blog\/ufaqs\/how-can-i-cancel-a-trial-and-recover-the-balance-of-the-recurrent-or-pay-as-you-go-plan\/","title":{"rendered":"How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { border-width: 1px !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 20px !important; }div.ewd-ufaq-faq-post p { margin: 0 4cm 0 1cm !important; }div.ewd-ufaq-faq-post p {\r\n  margin: 0 0 15px !important;\r\n}\r\n\r\n.np-pricing-ufaqs-container #ewd-ufaq-faq-list {\r\n    background-color: #ffffff;\r\n    border-radius: 16px;\r\n    border: 1px solid #E3E7ED;\r\n    padding: 0;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-div {\r\n    border: none !important;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-title-text h4 {\r\n    color: #222222CC;\r\n    font-size: 18px;\r\n    font-weight: 500;\r\n    line-height: 100%\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-body p {\r\n    color: #77787B;\r\n    font-size: 16px;\r\n    font-weight: 400;\r\n    line-height: 20px;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-category-title {\r\n    display: none;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-category-inner {\r\n    margin: 0;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div {\r\n    border-bottom: 1px solid #E3E7ED !important;\r\n    padding: 1.5rem !important;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:last-child {\r\n    border-bottom: none !important;\r\n}\r\n\r\n.np-pricing-ufaqs-container .ewd-ufaq-faq-category {\r\n    margin: 0px;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/ufaq\/1993' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-one ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1993-WN09STnpe3' data-post_id='1993'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><span style=\"font-weight: 400\">In some cases, you may wish to cancel a test sent to a candidate, either because it is assumed that the candidate will no longer respond to it, it was sent in error, or it is no longer required to be answered. You can cancel any test that has not yet been answered by the candidate, i.e. it is in &#8220;created&#8221; status. When a test is canceled, the test consumed is returned to the recurrent or pay-as-you-go plan balance (except if the test corresponds to a monthly recurrent plan and it was applied in a previous period). To cancel a test you must:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to the Reports menu =&gt; View Submitted Tests and find the test to be deleted.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click on the X icon to cancel it (this action cannot be undone). If applicable, once the test is canceled, the test is recovered to the balance.&nbsp;<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Note: The candidate who received the link will no longer be able to take the test if it is canceled. It is however possible to reset canceled tests in case you want the candidate to be able to take it again (in which case the charge will be re-applied to the plan since the charge was reversed when the test was previously canceled).<\/span><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan? In some cases, you may wish to cancel a test sent to a candidate, either because it is assumed that the candidate will no longer respond to it, it was sent in error, or it is no longer [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"template":"","ufaq-category":[],"ufaq-tag":[],"class_list":["post-1993","ufaq","type-ufaq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan? - Evalart<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[:en]How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan?[:es]\u00bfC\u00f3mo puedo cancelar una prueba y recuperar el saldo del plan o bolsa?[:] - Evalart\" \/>\n<meta property=\"og:description\" content=\"A How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan? 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