What should I do if the candidate says they have finished the test, but I see it in progress?

To see the score of a test that still indicates the state “in process”, you must force the calculation. To force the calculation, you must:

1. On the Evalart home page, click on the “Reports” option, located on the top bar.
2. Click on the option “View submitted tests”.
3. Click on the check icon located to the right of the test “in progress”. Clicking on the check icon will force the calculation of the test and you will be able to see the score.

This can happen if the candidate closed the browser and did not click on finish. It is advisable to confirm with the candidate to know if they had any problem in which case it might be advisable to reset the test so that they can take it again.