How do refunds for unused credits work?
Unused credits can be refunded directly from your account as long as the candidate hasn’t started any test. Once a candidate begins a test, the credit is considered used.
How do refunds for unused credits work?
Unused credits can be refunded directly from your account as long as the candidate hasn’t started any test.

 Once a candidate begins a test, the credit is considered used.
Can I add more credits if I already have an active plan?
Yes. If you have an active subscription, you can purchase an additional package at any time to get more credits without changing your plan.
It’s a flexible way to handle hiring peaks or special projects whenever they come up.
Can I switch later?
Yes, you can upgrade or switch between plans anytime.
What’s the difference between subscription and a single use package?
The Subscription renews automatically every month and is ideal for ongoing hiring or continuous recruitment. Credits renew monthly and don’t roll over between periods. The Single Use Package, on the other hand, is a one-time purchase valid for 12 months, perfect for occasional or project-based hiring. You receive all your credits upfront and can buy […]
What should I do if a test does not load during an evaluation?
Verify your internet connection and browser settings. If the issue persists, contact support@evalart.com for assistance.
How can I view tests flagged with fraud risk?
Tests flagged for possible fraud can be identified from the platform’s main dashboard or the summary table within the relevant evaluation. From there, you can access detailed reports to review specific risks detected.
What does it mean when a test is flagged with fraud risk?
Evalart uses various controls to detect suspicious activities that could indicate cheating. A fraud risk flag means suspicious activity was detected. This does not necessarily confirm cheating but signals a higher risk that should be considered when evaluating the test’s validity.
How can I restrict access to evaluations?
You can restrict access to selection processes for certain users within the account: Access the Evaluations menu: Open the “Evaluations” menu and select the evaluation you want to restrict. Edit the evaluation: Click the “Edit” option to access the settings. Set the restrictions: In the final configuration section, you’ll find the “Restriction” option. Select the […]
Who can access my candidates’ information and results?
Only users within the account have access to candidates’ information and their test results.