What should I do if a candidate claims they finished the test, but it shows as “In Progress”?

If a test appears as “In Progress,” it might be because the candidate closed the browser without clicking “Finalize.” This could happen due to technical issues or accidental session closure.

To resolve this:

1. Confirm with the candidate:
   Contact the candidate to verify if they encountered any problems during the test.
2. Reset the test if necessary:

• Open the “Evaluations” menu and select the relevant evaluation.
• Go to the “Candidates” tab and select the affected candidate.
• Click “Reset Test” to allow the candidate to start over.

Important: Resetting the test will erase previous results. Save a PDF copy of the results if needed before resetting.