What should I do if a candidate encounters issues during the test and needs to retake it?

If a candidate has problems during a test and you need to allow them to retake it, follow these steps:

1. Access the Evaluations menu:
   Open the “Evaluations” menu and select the relevant evaluation.
2. Find the candidate:
   Locate the candidate in the list and click their name or the “Details” option.
3. Reset the test:
   Click the “Reset Test” option to allow the candidate to start over.

Important: Resetting a test will erase the previous results. If you need to retain them, save a PDF copy of the results before proceeding.