Counter/Direct Salesperson
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| Area | Description |
|---|---|
| Customer Service - Sales | Ability to connect with customers and guide/persuade them in a way that increases the likelihood of achieving a sale. Knows how to behave with customers and focuses on the right aspects to achieve a satisfied customer transaction. Focuses on understanding the customer's needs, listens to them and aims to achieve customer satisfaction. |
| Customer Service - Troubleshooting | Ability to handle complaints or other difficult situations with customers. Is able to correctly interpret difficult situations with customers and act in a manner that facilitates problem resolution and customer satisfaction. |
| Sales Personality | The sales personality brings together common characteristics in successful salespeople, such as extraversion, energy, resilience and frustration tolerance. High scores indicate a personality that correlates with good performance in business areas. |
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