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Counter/Direct Salesperson

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Evalart is used by hundreds of companies in more than 15 countries to identify the best talent.

Test to evaluate salesperson profiles for direct sales. Ideal for evaluating retail salespeople who perform counter sales and customer service.
Tests by Organizational Function
Sub Family
Time Limit
Evaluated Areas
Customer Service - SalesAbility to connect with customers and guide/persuade them in a way that increases the likelihood of achieving a sale. Knows how to behave with customers and focuses on the right aspects to achieve a satisfied customer transaction. Focuses on understanding the customer's needs, listens to them and aims to achieve customer satisfaction.
Customer Service - TroubleshootingAbility to handle complaints or other difficult situations with customers. Is able to correctly interpret difficult situations with customers and act in a manner that facilitates problem resolution and customer satisfaction.
Sales PersonalityThe sales personality brings together common characteristics in successful salespeople, such as extraversion, energy, resilience and frustration tolerance. High scores indicate a personality that correlates with good performance in business areas.

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