Bank Teller
We are looking for a Bank Teller to serve branch customers at the counter with deposits, withdrawals, payments and other transactions. The role requires accuracy with cash, identity checks and consistent use of the bank's security and control procedures.
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Responsibilities
Process deposits, withdrawals, loan and bill payments and currency exchanges within the bank's limits and policies.
Verify customer identity and the authenticity of documents and signatures before completing each transaction.
Count and validate cash, spot counterfeit or damaged bills, and record every cash movement in the system.
Balance the cash drawer at the end of the shift and report any discrepancy right away.
Follow internal fraud-prevention and anti-money-laundering procedures and escalate unusual activity to the right team under applicable regulations.
Tell customers about the bank's products and digital channels and refer questions that need advice to a banker.
Safeguard cash, stamps and documents at the station and follow the branch's security protocols.
Requirements
High school diploma; coursework in business, accounting or finance is a plus.
Previous experience as a teller, cashier or in customer service with cash handling.
Number accuracy and attention to detail when counting and recording transactions.
Comfort with banking or point-of-sale systems and basic office software.
Willingness to follow control procedures and keep customer information confidential.
If you work in an orderly way, care about the details and value customers' trust, we'd like to meet you.
Interview Questions
When you balance your drawer at closing, it comes up short. What do you do?
Look for an orderly review of the shift's transactions, an immediate report of the shortage to a supervisor, and no attempt to cover it personally or hide it.
A customer you don't know wants to withdraw a large amount and gets upset when you ask for extra ID. How do you respond?
Look for courtesy, an explanation that the check protects the customer too, following the bank's procedure and asking a supervisor when needed.
You notice a customer making several small deposits in a row that look split to avoid controls. What do you do?
Look for not confronting the customer, documenting what was seen and escalating to compliance or a supervisor under internal procedures, without discussing it with others.
The line is long and a customer asks you to skip a procedure to save time. What do you do?
Look for a friendly explanation that the procedure applies to everyone, the fastest allowed alternative, and no trade of control for speed.
An older customer is confused by the ATM and asks you to help with their PIN. How do you handle it?
Look for guiding the person without asking for or viewing the PIN, explaining the steps patiently and reminding the customer never to share access codes.
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