Delivery Driver
We are looking for a Delivery Driver to bring orders to customers at the agreed address and time, taking care of the condition of the goods. The job is the last mile: planning the route, delivering, collecting payment when required and representing the company at the customer's door.
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Responsibilities
Check and load the day's orders into the vehicle (car, van or motorcycle), making sure they match the route sheet.
Plan the order of deliveries based on time windows, location and priority of each order.
Hand the order to the right customer, confirm receipt and record the delivery (signature, photo or app) following the procedure.
Collect payment on delivery when it applies, give the correct change and turn in the cash at the end of the shift.
Protect the goods in transit, especially if they are fragile, perishable or need to stay cold.
Notify the customer or dispatch about delays, wrong addresses or no one being home, and arrange the retry or the return.
Follow traffic laws and keep the vehicle in working order, with basic checks and reports of any problems.
Handle exchanges or returns at the customer's door and report any incident.
Requirements
Valid driver's license for the type of vehicle used.
Knowledge of the delivery area and comfort with map apps.
Previous experience in delivery, courier or order fulfillment work (a plus).
Basic skills with a mobile app for route sheets and delivery confirmation.
Friendly manner and firmness to handle situations with customers at the door.
Honesty when handling cash and other people's goods.
If you like getting around the city, keeping your word and leaving customers satisfied with their delivery, we'd like to meet you.
Interview Questions
You have many deliveries left and the route gets complicated by traffic or an accident. How do you reorganize your day?
Look for prioritizing by promised time window and proximity, letting affected customers know, and not leaving deliveries unreported.
You arrive at the address and the customer is not there. What do you do?
Look for trying to reach the customer, waiting a reasonable time, following company policy on leaving orders with someone else, logging the attempt and arranging a new delivery.
A customer says the order arrived damaged or incomplete, and you never handled the contents. How do you respond?
Look for staying calm, checking the order with the customer, documenting it with a photo and reporting it to dispatch without arguing or blaming.
Tell me about a time you made a mistake on a delivery. How did you fix it?
Look for owning the mistake, telling the right people right away, correcting it and explaining what changed so it did not happen again.
You collect cash on delivery. How do you handle it until you turn it in?
Look for counting the cash with the customer, logging each payment, keeping it secure, turning in the full amount and reporting any difference.
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