Field Service Technician
Join our field service technicians team and become part of a leading technology company in the region! We are looking for a Field Service Technician with solid technical training, communication skills, customer-oriented, and with the ability to work as a team. If you are proactive, analytical, and results-driven, we are looking for you!
Responsibilities
Perform the installation, maintenance, and repair of technological equipment and systems at customers in the assigned area.
Attend to technical service requests in the shortest possible time and follow up on incidents until resolution.
Verify the correct identification and recording of incidents and their resolution in the service management system.
Provide technical support and training to users of installed equipment and systems.
Requirements
Technician or Engineer in Electronics, Telecommunications, or related fields.
Minimum of 2 years of experience as a field service technician in the technology area.
Knowledge of networks, operating systems, and hardware for computers, printers, photocopiers, and communications equipment.
Availability to travel frequently and have a driver's license.
Good spelling, writing, and verbal and non-verbal communication skills.
Customer service attitude, results-oriented, and teamwork.
Preferably residing in the area.
If you meet the requirements and are passionate about technology, we are waiting for you! We offer ongoing training, competitive benefits, and a collaborative work environment. Apply now and be part of our field service technicians team.
Interview Questions
What is your experience in maintaining and repairing electronic equipment and systems?
The candidate is expected to describe their previous experience repairing and maintaining different types of electronic equipment and systems. The candidate is also expected to provide specific examples of technical problems they have encountered in the past and how they solved them.
Are you familiar with safety protocols for working with high-voltage electronic equipment?
The candidate is expected to demonstrate their understanding of safety protocols for working with high-voltage electronic equipment, including proper handling of electronic tools and equipment, use of personal protective equipment, and general safety precautions.
What is your experience in testing and diagnosing faults in electronic equipment and systems?
The candidate is expected to describe their experience performing tests to detect faults in electronic equipment and systems, and the methodology used to diagnose and solve problems. The candidate is also expected to provide specific examples of problems they have solved in the past.
What skills do you have to coordinate and manage your work time effectively?
The candidate is expected to describe their ability to set priorities, manage time, and coordinate work effectively. They are also expected to provide specific examples of situations in which they have had to manage multiple tasks concurrently.
How would you describe your communication skills and dealings with customers?
The candidate is expected to describe their communication skills and their ability to relate to customers. They are also expected to provide specific examples of situations in which they had to interact with customers and how conflict situations have been handled.
Do you have skills to record and document field work effectively?
The candidate is expected to describe their ability to document their field work accurately and effectively, including records of inspections, repairs, and routine maintenance. The candidate is also expected to describe how they adapt their documentation to comply with industry regulations and standards.
How would you describe your ability to work collaboratively and effectively as a team?
The candidate is expected to describe their ability to work effectively as a team, including how they communicate and collaborate with other field service technicians, or workers from different areas. The candidate is also expected to provide specific examples of situations in which they achieved collaborative teamwork.
Recommended Evalart Tests
Complete DISC test
Complete DISC test with 28 pairs of questions. This test provides a description for each of the DISC dimensions, in addition to the profile (of the 15 classic profiles) that corresponds to the candidate.
24 Questions Intelligence Test
Intelligence Test of 24 questions that evaluates several areas of intelligence from different sides (logical reasoning, verbal aptitude, numerical aptitude, visual intelligence, patterns), giving an overall score between 0 and 24 points.
IT Networking Knowledge Test
IT Networking Knowledge Test
Windows 10 Knowledge Test.
Windows 10 Operating System Administration Knowledge Test. This test is ideal for assessing knowledge related to technical support roles or other positions that require expertise in tasks such as Windows installation, user creation, printer setup, and more.
Want to improve your hiring process?
Start using psychometric and technical tests today, at no cost.