Executive Housekeeper
We are looking for an Executive Housekeeper to lead our hotel's housekeeping department. You will plan and supervise the room attendant team, make sure every guest room and public space meets the hotel's standard and manage linen and supplies.
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Responsibilities
Plan and assign guest rooms and public areas to each team member based on the day's occupancy.
Inspect rooms and common areas before they are released and verify they meet the cleanliness and presentation standard.
Coordinate with the front desk on each room's status (dirty, clean, inspected or out of order) and on guests' special requests.
Control the inventory of linen, amenities, uniforms and cleaning products, and manage restocking.
Log and safeguard lost and found items, and manage their return following the hotel's procedure.
Train, evaluate and coach the housekeeping team in techniques, safe use of products and guest interaction.
Coordinate with maintenance on defects found in rooms and areas, and enforce safety and hygiene rules.
Requirements
Previous experience in a hotel housekeeping department, with staff reporting to you.
Knowledge of hotel cleaning standards, linen handling and safe use of chemicals.
Ability to control inventories and supply consumption.
Skill in leading, organizing and evaluating an operational team.
Availability for shifts that include weekends and holidays.
If you are motivated by leading a team that leaves every room at the level guests expect, we would like to hear from you.
Interview Questions
Tell me how you distribute the team's work on a high-occupancy day with little time between check-outs and check-ins.
Look for prioritizing rooms by arrival time, coordinating with the front desk and reassigning tasks when something unexpected happens.
You inspect a room and it does not meet the standard. How do you handle it with the person who cleaned it?
Look for fixing the room right away, speaking with the person clearly and respectfully, and giving guidance so it does not happen again.
How do you control linen and supplies to avoid shortages or losses?
Look for regular records, counts, minimum stock levels, rotation and follow-up on discrepancies.
A guest complains about a personal item they say they left in the room. What do you do?
Look for following the lost-and-found procedure, checking the logs, informing the front desk and keeping a clear record and a respectful tone with the guest.
A member of your team is frequently absent and the load falls on everyone else. How do you act?
Look for talking with the person to understand the cause, applying hotel policy fairly and protecting the rest of the team's workload.
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