How can I cancel a trial and recover the balance of the recurrent or pay-as-you-go plan?
In some cases, you may wish to cancel a test sent to a candidate, either because it is assumed that the candidate will no longer respond to it, it was sent in error, or it is no longer required to be answered. You can cancel any test that has not yet been answered by the […]
How can I get an invoice for purchase at Evalart?
We are working to automate the process of generating and sending invoices, but for the moment, please contact us by any means (mail, online chat, or phone) to request delivery.
How can I conduct pre-recorded video interviews in Evalart?
Pre-recorded interviews allow the candidate to record the answers to questions in video format (up to 2 minutes per question). Video questions are created like any other question on the platform and can be added to any test. It is also possible to create a test consisting only of these questions for a complete interview […]
How can I create additional users for an Evalart account?
It is possible to create multiple users within an Evalart account. To create a new user, go to the User menu and choose the Manage Users option. From there, it is possible to create (and also modify or delete) users on the platform. You can define whether the user is an administrator or not (only […]
How can I change my user’s password?
To change the password (password) of your user account, you must enter the User menu => User Configuration and, in the password field, enter the new password. Then click on save. Note: In case you do not remember your password and cannot enter the platform, you can use the password recovery option that appears in […]
What does it mean when a test is flagged with fraud risk?
Evalart has several controls to detect cases where a candidate might have cheated. When a test is flagged as possible cheating (a red triangle appears in the test listing) it means that Evalart has detected suspicious activity. This does not necessarily mean that the candidate cheated, but that there is an increased risk and, therefore, […]
How can I personalize the email that is sent to the candidate?
The user can customize the email sent to the candidate by following the steps described below: If the user is in the process configuration, Click on the “edit mail” button located on the right side in the “candidates” section. Make the desired customizations to the email. Save the changes with the “save” button. In addition, […]
How can I create 360° Evaluations with Evalart?
Evalart’s 360 assessments allow for evaluations where a person can be evaluated by their supervisor, peers, subordinates, third parties such as internal or external clients, and even be self-evaluated. Evalart has ready-to-use 360 assessments (found in the catalog in the “Surveys” family, Performance Evaluation, and “360” subfamily). These tests can be used directly or also […]
How to obtain a report that combines results from all tests from an applicant in a selection process
Evalart has both separate reports for each test the candidate answers, as well as a summary report that includes the results of all tests for a candidate in a selection process. To access this report: 1. Go to the Reports menu => Process summary result 2. Go to the Results view 3. In the list, […]
Is it possible to change the email that applicants see when they receive an email from Evalart?
Evalart allows its users to modify the name to be displayed in the emails they send to candidates, which, by default, is “Evalart”. Below, we explain the steps to follow to customize the name in the emails: Expand the list of options for the “user” menu located in the main menu and select the option […]
